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Contributor
Posts: 14
Registered: ‎12-25-2012
My Device: Bold 9790
My Carrier: Cell C

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

I can chat with some of my contacts but with others it doesn't seem to go through and they say the same thing happens when they try chat with me
Contributor
Posts: 14
Registered: ‎12-25-2012
My Device: Bold 9790
My Carrier: Cell C

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

By chat I mean send a message via bbm. Sorry
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Check your Private Messages in this forum from me... the mail envelope at the top center of this forum page.



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Contributor
Posts: 14
Registered: ‎12-25-2012
My Device: Bold 9790
My Carrier: Cell C

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

 
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

OK, so we've just connected via BBM and test, working fine.

 

You're still on BBM6.

 

To get BBM7, you "may" need to upgrade your device Operating System.  What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 14
Registered: ‎12-25-2012
My Device: Bold 9790
My Carrier: Cell C

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

I was on bbm 7 but could not get into my bbm. So I downgraded back to bbm v 6
Contributor
Posts: 14
Registered: ‎12-25-2012
My Device: Bold 9790
My Carrier: Cell C

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

My device operating system is v7.1.0.714, platform 9.16.0.158
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Please look at the link here to the Supported Carriers

http://appworld.blackberry.com/webstore/content/3729/

 

Do you see your mobile provider listed?

I do see South African listed.

 

Are your other other friends for whom this is workng also on Cell C and BBM7 with voice is working for them, or are they on Vodacom or some other mobile provider?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 14
Registered: ‎12-25-2012
My Device: Bold 9790
My Carrier: Cell C

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

My one friend is on MTN and has bbm 7. He doesn't seem to have any problems. My niece also has it and doesn't have any problems and she is on vodacom network
Contributor
Posts: 14
Registered: ‎12-25-2012
My Device: Bold 9790
My Carrier: Cell C

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Do I have to re-install bbm 7 in order to see the mobile provider?