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New Member
Posts: 1
Registered: ‎10-28-2013
My Device: Samsung Galaxy Pocket Plus
My Carrier: MTN

No checkbox for Terms of Service

No checkbox to accept terms of service with bbm on my sons Galaxy pocket plus.. Please advise...or point me in the correct direction.

 

 

 

 

New Contributor
Posts: 7
Registered: ‎10-28-2013
My Device: Samsung Galaxy Pocket S5301
My Carrier: Vodacom

Re: No checkbox for Terms of Service

I have the same problem.  Please help, someone

New Member
Posts: 1
Registered: ‎10-28-2013
My Device: Samsung Galaxy Pocket
My Carrier: 27787022201

Re: No checkbox for Terms of Service

I have the same problem, and I cannot find support on ANY forum.

Super Contributor
Posts: 289
Registered: ‎10-24-2013
My Device: iPhone 5s
My Carrier: Telus

Re: No checkbox for Terms of Service

Keep in mind, this is community support, not support by BlackBerry (though BB Advisors do pop in occasionally).

 

I'd suggest try changing your system font - it could be that BBM is unable to transcode to your system font and that's why the checkbox isn't showing up.

New Contributor
Posts: 7
Registered: ‎10-28-2013
My Device: Samsung Galaxy Pocket S5301
My Carrier: Vodacom

Re: No checkbox for Terms of Service

I reset it to factory font.  Didn't work

New Contributor
Posts: 3
Registered: ‎10-29-2013
My Device: Samsung Galaxy Pocket Plus - GT-S5301
My Carrier: 8ta

Re: No checkbox for Terms of Service

Same issue with my sons phone though the Samsung Galaxy Pocket Plus meets all the requirements. The checkbox for terms of service is not visible. If anyone has a solution to this please let us know. Thanking you in advance.

Super Contributor
Posts: 289
Registered: ‎10-24-2013
My Device: iPhone 5s
My Carrier: Telus

Re: No checkbox for Terms of Service

I still think it's a presentation problem.  @wendylouw said she changed her font back to factory and it didn't fix it.  What if you change your screen resolution (temporarily)?  Maybe to something more standard like 1024 x 768 or 1920 x 1080 or 1280 x 720 ?

 

I would try several fonts as well, if that's possible.

New Contributor
Posts: 7
Registered: ‎10-28-2013
My Device: Samsung Galaxy Pocket S5301
My Carrier: Vodacom

Re: No checkbox for Terms of Service

I don't know how to change the resolution?  I did make the font smaller as well, didn't work. 

Super Contributor
Posts: 289
Registered: ‎10-24-2013
My Device: iPhone 5s
My Carrier: Telus

Re: No checkbox for Terms of Service

I did a google search.  

 

There's one app recommended on this youtube video: 

http://www.youtube.com/watch?v=xs1PYdpLeeM (but it's from 2011 - a little old).

 

There's also "Screen Resolution & Density" app in the android store - dated May 2013 and has 4.4/5 for ratings:  https://play.google.com/store/apps/details?id=com.MTMDevelopers.ScreenSpecs&hl=en

 

New Contributor
Posts: 7
Registered: ‎10-28-2013
My Device: Samsung Galaxy Pocket S5301
My Carrier: Vodacom

Re: No checkbox for Terms of Service

bbm