12-07-2013 03:19 PM - edited 12-07-2013 03:26 PM
What a weird!
I am using Z30 now.
Every time I touch on green button (inside BBM with one selected contact), it will start BBM Video call on both Data or Wifi.
What should I do now to get 2 options back: one is BBM Voice, and the other is BBM Video?
I notice that BBM Voice lost after I put the T-Mobile Sim card and active it! (I am with T-Mobile Austria).
I tried to reboot twice and one with hard reset (press both volume up-down key).
The situation keeps the same!
Do you have any idea?
12-07-2013 04:14 PM
12-08-2013 02:49 AM
12-08-2013 09:39 AM
12-08-2013 09:44 AM
12-20-2013 02:28 PM
I found the problem with the SIM Card.
If I insert the sim card, the BBM Voice will disappear.
I sent a support email to T-Mobile.at and they did check something but they can not find anything wrong with my account.
What can I do?
12-20-2013 02:30 PM
12-20-2013 02:33 PM
01-07-2014 05:08 AM
My SIM card is very new (only 1 month)
I call T-Mobile AT to ask for their support, they did. But nothing happens.
Few days ago, I even lost BBM Video icon.
Now my BBM is like BBM for Android and iOS that is only send and received messages!
Technician guys from t-mobile AT suggested me to call Blackberry.
01-07-2014 07:40 AM