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Visitor
Posts: 1
Registered: ‎01-21-2010
My Device: Bold 9000
My Carrier: Fido

Problems adding contacts on BBM

Hi,

 

I am using the BB bold 9000 and I am new to BBM - I just downloaded the new version. When I try adding contacts, they say that they receive my invitation, accept, and then I disappear from their contact list. This has been the case with at least 6 people. On my side, they never move from 'pending contacts' into 'contacts'. I deleted my BBM and reinstalled etc. but I still have the same problem.

 

I would really appreciate if someone can help with this problem.

Posts: 95,098
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems adding contacts on BBM

This has been reported by a few users lately.

 

There is not a 'quick' workaround for this. What I would specifically recommend you do is to call your carrier tech support for the BlackBerry and specifically ask to be escalated to the BlackBerry tech support from RIM.



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New Member
Posts: 1
Registered: ‎06-02-2011
My Device: Torch 9800
My Carrier: o2

Re: Problems adding contacts on BBM

hey im having a similar problem with adding contact but i tried to add a a friend and it said it was pending but he didint receive a request at all  so we tried the other way he tried adding me and the saem thing happened...help?

 

Contributor
Posts: 14
Registered: ‎02-23-2013
My Device: Blackberry Bold 9780
My Carrier: Cell C

Re: Problems adding contacts on BBM

I also have similar problem. I had to downgrade from bbm 7 to bbm 6 after a software upgrade. Bbm 7 did not want to download so I downloaded bbm 6. Now I cannot add people and they do not receive my invites, it remains as pending on their phones and my phone. What is the problem? Why can't I download bbm7? Why can't I add contacts? What is the problem with my phone?
Posts: 95,098
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems adding contacts on BBM

At your Options > BlackBerryID, is your BlackBerryID information and details entered?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 14
Registered: ‎02-23-2013
My Device: Blackberry Bold 9780
My Carrier: Cell C

Re: Problems adding contacts on BBM

Yes, all details are entered correctly.
Posts: 95,098
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems adding contacts on BBM

I'd upgrade back to BBM v7



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎05-01-2014
My Device: BlackBerry Z10
My Carrier: intepreter

Re: Problems adding contacts on BBM

I'm using z10 the same problem cannot add friends. Pending invitation but nobody received. How can I solve this???
Highlighted
Posts: 95,098
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems adding contacts on BBM


mottylek wrote:
I'm using z10 the same problem cannot add friends. Pending invitation but nobody received. How can I solve this???

Did you answer the questions posted above in this thread?

 

And, at the top right of your Z10 screen, do you see the BlackBerry dots logo?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code