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New Member
Posts: 1
Registered: ‎06-14-2014
My Device: samsung galaxy note 3
My Carrier: MTN

Restore contacts BBM for Android

[ Edited ]

i got a new android device n logged into my bbid, but my old contacts were not restored. how do i restore them?


MOD EDIT: Subject changed to reflect a new topic

Community Manager
Community Manager
Posts: 4,575
Registered: ‎01-10-2011
My Device: DTEK60
My Carrier: Koodo

Re: Restore contacts BBM for Android

I’m assuming here but you most likely were using BBM on a BlackBerry OS device in the past?


If so, in order for your contacts to have been ‘linked’ to your BlackBerry ID you needed to be using BBM 7.0 or later on your BlackBerry OS device.


If you were using an earlier version of BBM your contacts are not linked to your BlackBerry ID which is why they didn’t appear.


Do you still have access to your BlackBerry OS device? If so upgrade BBM to version 7.0 or later followed by signing into BBM on your Android device to restore your contacts.


For more detail please review the following KB article. Thanks!


KB35537 - First time set up and configuration

Did you know that PRIV, DTEK50 & DTEK60 come with 12 months of free, complimentary support?

PRIV: Call 1-866-533-8067 (Canada\USA), or 0800-141-3330 (UK)

DTEK50\DTEK60: Call 1-855-556-2522 (Canada\USA), or 0800-141-3330 (UK)

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