06-14-2014 12:16 AM - last edited on 06-14-2014 03:38 AM by Steve_T
i got a new android device n logged into my bbid, but my old contacts were not restored. how do i restore them?
MOD EDIT: Subject changed to reflect a new topic
06-16-2014 10:41 AM
I’m assuming here but you most likely were using BBM on a BlackBerry OS device in the past?
If so, in order for your contacts to have been ‘linked’ to your BlackBerry ID you needed to be using BBM 7.0 or later on your BlackBerry OS device.
If you were using an earlier version of BBM your contacts are not linked to your BlackBerry ID which is why they didn’t appear.
Do you still have access to your BlackBerry OS device? If so upgrade BBM to version 7.0 or later followed by signing into BBM on your Android device to restore your contacts.
For more detail please review the following KB article. Thanks!
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