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New Contributor
Posts: 6
Registered: ‎06-26-2014
My Device: 9320
My Carrier: Blackberry

Switching BBM contacts from Blackbery 9320 to Android

Hello There guys,

 

i am switching my BBM contacts from Blackberry 9320 to Samsung device . i could not remember my Blackberry ID i have originally used so i created a new one . then i installed BBM app on android , made sure to upgrade my BBM app on my old blackberry , and switched to Android. now i have my profile photo and display name on the new device but no contacts at all. the contacts are very important to me , please advice how can i have them back.

 

Regards,

Mazen 

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Switching BBM contacts from Blackbery 9320 to Android

Hi...

 

You need to have the Same BlackBerry Id on the both BlackBerry and Android devices to have the Contacts list, Display Picture same as before. . The BBM contacts are related to your BB ID on any device. So now you have created a new BB ID you need to manually add all the Contacts from you old BB device. And also your PIN will be changed from 2XXXXXX to 7XXXXXX .

Please update the result after applied..

Thanks
New Contributor
Posts: 6
Registered: ‎06-26-2014
My Device: 9320
My Carrier: Blackberry

Re: Switching BBM contacts from Blackbery 9320 to Android

Hello ,

 

thanks for your quick reply.

 

i created a BBID on my old device , then used it on the new android device . the Display picture is the same now , been switched to new device , but no contacts at all.

 

thanks,

Mazen

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Switching BBM contacts from Blackbery 9320 to Android

Can you make it clear about the below point.. as you mentioned in the Orignal post.

 

i could not remember my Blackberry ID i have originally used so i created a new one

Please update the result after applied..

Thanks
New Contributor
Posts: 6
Registered: ‎06-26-2014
My Device: 9320
My Carrier: Blackberry

Re: Switching BBM contacts from Blackbery 9320 to Android

Thanks Samir,

 

on the old device , i was asked for my BBID , so a created a new one on my BB device , upgraded the BBM app to the latest version .

 

then , 

 

installed BBM on android , used the same BBID which i created earlier on BB device then only the display picture moved to the new device and not the contacts.

 

Thanks again

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Switching BBM contacts from Blackbery 9320 to Android

Hi..

 

on the old device , i was asked for my BBID , so a created a new one on my BB device , upgraded the BBM app to the latest version

 

The BB ID was asked before installing the BM or after installing the BBM ??

Please update the result after applied..

Thanks
New Contributor
Posts: 6
Registered: ‎06-26-2014
My Device: 9320
My Carrier: Blackberry

Re: Switching BBM contacts from Blackbery 9320 to Android

Before Installing BBM , and i created it on the Blackberry device directly.

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Switching BBM contacts from Blackbery 9320 to Android

Then it should take automatically all the BBM Details like Display Picture, Contacts and Groups. What you got on the New device ?

Please update the result after applied..

Thanks
New Contributor
Posts: 6
Registered: ‎06-26-2014
My Device: 9320
My Carrier: Blackberry

Re: Switching BBM contacts from Blackbery 9320 to Android

it only took automatically the display picture and display name not the contacts at all Smiley Sad 

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Switching BBM contacts from Blackbery 9320 to Android

Try to re-install the BBM on the android device and check that the network status is Good during configuring it...

Please update the result after applied..

Thanks