06-26-2014 03:18 AM
Hello There guys,
i am switching my BBM contacts from Blackberry 9320 to Samsung device . i could not remember my Blackberry ID i have originally used so i created a new one . then i installed BBM app on android , made sure to upgrade my BBM app on my old blackberry , and switched to Android. now i have my profile photo and display name on the new device but no contacts at all. the contacts are very important to me , please advice how can i have them back.
06-26-2014 03:27 AM
You need to have the Same BlackBerry Id on the both BlackBerry and Android devices to have the Contacts list, Display Picture same as before. . The BBM contacts are related to your BB ID on any device. So now you have created a new BB ID you need to manually add all the Contacts from you old BB device. And also your PIN will be changed from 2XXXXXX to 7XXXXXX .
06-26-2014 03:35 AM
thanks for your quick reply.
i created a BBID on my old device , then used it on the new android device . the Display picture is the same now , been switched to new device , but no contacts at all.
06-26-2014 03:38 AM
Can you make it clear about the below point.. as you mentioned in the Orignal post.
i could not remember my Blackberry ID i have originally used so i created a new one
06-26-2014 03:43 AM
on the old device , i was asked for my BBID , so a created a new one on my BB device , upgraded the BBM app to the latest version .
installed BBM on android , used the same BBID which i created earlier on BB device then only the display picture moved to the new device and not the contacts.
06-26-2014 03:47 AM
on the old device , i was asked for my BBID , so a created a new one on my BB device , upgraded the BBM app to the latest version
The BB ID was asked before installing the BM or after installing the BBM ??
06-26-2014 03:52 AM
Then it should take automatically all the BBM Details like Display Picture, Contacts and Groups. What you got on the New device ?
06-26-2014 03:56 AM
Try to re-install the BBM on the android device and check that the network status is Good during configuring it...