08-19-2014 02:54 PM
Solved! Go to Solution.
08-26-2014 12:54 PM - edited 08-26-2014 01:00 PM
Are you still having this problem?
If yes, have you tried rebooting the Z30? What else have you tried?
Let me know!!
08-26-2014 01:17 PM
08-26-2014 03:26 PM - edited 08-26-2014 03:27 PM
I to don't know why this would happen, and with the reload of your BB10 OS we are unable to look into it.
With that being said, I'm happy you are back up and running and thank you for your patience. Let me know if I can help you with something else in the future.
01-11-2015 04:39 PM
01-11-2015 05:40 PM
01-12-2015 05:11 PM
Tried something tonight which worked. I went into Blackberry World and searched for BBM app and it gave me the option to download (even though the app was still showing on my home screen) Once downloaded I opened the bbm app and it had updated a few things and now works. My conversations were all still there, I hadn't lost anything.
01-23-2015 10:00 AM
I can't delete or respond to chats or invites now. Doing an OS reinstall will take about 2 hours and I have doen it before.
I tried what you had suggested and went into BB world but there was no option to download.. only open.
Open, opens the app and the problem is still there.