Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BBM

Reply
New Contributor
Posts: 7
Registered: ‎11-02-2013
My Device: Z 10
My Carrier: +

Z10 PROBLEM WITH BBM

hI,

i AM ABLE TO SEE BBM IN BB HUB BUT ONCE I CLICK ON PARTICULAR BBM, IT SHOWS " RESTORING YOUR BBM INFORMATION". IT STUCKS ON THE SAME SCREEN. PL HELP ME OUT.

Posts: 95,136
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 PROBLEM WITH BBM


chandreshkshah wrote:

hI,

i AM ABLE TO SEE BBM IN BB HUB BUT ONCE I CLICK ON PARTICULAR BBM, IT SHOWS " RESTORING YOUR BBM INFORMATION". IT STUCKS ON THE SAME SCREEN. PL HELP ME OUT.


Can you go to the actual BBM app and open it?

Have you very recently upgraded your Z10 OS, or rebooted the device?

 

Please turn off your ALLCAPS when typing in the forum.

 

ALSO:  You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 7
Registered: ‎11-02-2013
My Device: Z 10
My Carrier: +

Re: Z10 PROBLEM WITH BBM

Thx for the reply n useful information related to my profile.

I am not able to open  it from BBM application also.

I hv upgraded OS before two week.

 

Posts: 95,136
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 PROBLEM WITH BBM


chandreshkshah wrote:

 

I am not able to open  it from BBM application also.


Ok. Details?


The app won't open, nothing happens?

You see a blue screen or what?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎11-02-2013
My Device: Z 10
My Carrier: +

Re: Z10 PROBLEM WITH BBM

Initially it shows opening BBM & after few second screen shows " restoring BBM information".

On left bottom it shows - Did you know?

Posts: 95,136
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 PROBLEM WITH BBM

ok.

 

Are you currently connected to a Wifi router? If so, please turn off the wifi connection and use mobile only.

 

Also, at your Settings > BlackBerryID, your information is entered there correctly?

On your home screen, do you see the upper right BlackBerry logo icon next to your signal bars?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎11-02-2013
My Device: Z 10
My Carrier: +

Re: Z10 PROBLEM WITH BBM

I hv off Wifi.
The blackberry ID is correct.
The blackberry logo icon is there.
New Contributor
Posts: 7
Registered: ‎11-02-2013
My Device: Z 10
My Carrier: +

Re: Z10 PROBLEM WITH BBM

I hv tried even security wipe. Even after it is same- " Restoring your BBM information". Can someone pl help?

Posts: 95,136
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 PROBLEM WITH BBM

Does your BB logo appear on the home screen at the top right by the signal indicator?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎11-02-2013
My Device: Z 10
My Carrier: +

Re: Z10 PROBLEM WITH BBM

Yes, it is appearing immediately after 3G. After logo the signal indicator is thr.