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New Contributor
Posts: 3
Registered: ‎11-30-2013
My Device: z10
My Carrier: Telus

Z10 - Suddenly my BBM won't let me send/receive messages and its not a server issue

A little red clock appears when I try to send a message.  I spent an hour talking to my network and they tried everything in the system to reset it, but nothing is wrong there.  (I'm with Telus).  Someone help...pleeeeease.  This started when I turned on my phone this morning at 9 am.

Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Z10 - Suddenly my BBM won't let me send/receive messages and its not a server issue

Hi and Welcome to the Community!

 


 

first try those steps in the same sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

 

2-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

Good luck.

 

 

VIA |  Elite II

http://supportforums.blackberry.com/t5/BlackBerry-Bold/email-setup/m-p/2594583/highlight/true#M15664...

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New Contributor
Posts: 3
Registered: ‎11-30-2013
My Device: z10
My Carrier: Telus

Re: Z10 - Suddenly my BBM won't let me send/receive messages and its not a server issue

Thanks for the suggestion, the registration message never came so after 4 hours I tried again.  Still no luck.  I think I'm screwed Smiley Sad

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Z10 - Suddenly my BBM won't let me send/receive messages and its not a server issue