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New Contributor
Posts: 2
Registered: ‎07-20-2014
My Device: samsung galaxy s3 mini
My Carrier: vodafone
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bbm email change keep contacts?

i recently got a new email and i also moved from my 9900 to an s3 mini, i signed in with my old email but now i want to use my new email and keep all the contacts from my old email to my new one without re-adding everyone on my contacts. is this possible?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: bbm email change keep contacts?

Visit www.blackberry.com/blackberryid and sign in with your old email address. Once you're signed in, there's a spot where you can click to change your email address. Doing so should migrate your contacts to any device in which you sign in using the new email address.

 

 

Let us know if that helps you.  Smiley Happy


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New Contributor
Posts: 2
Registered: ‎07-20-2014
My Device: samsung galaxy s3 mini
My Carrier: vodafone

Re: bbm email change keep contacts?

it says: The username you have entered is already in use. Please provide a new username to continue.

Retired
Posts: 281
Registered: ‎04-25-2014
My Device: Passport
My Carrier: Rogers

Re: bbm email change keep contacts?

The site provided by @BillJ is correct.

 

This BlackBerry Knowledge Base Article provides instructions for changing the email address associated with a BBID: KB28060 - How to change or update the BlackBerry ID Username (email address)

 

Let us know how it goes!



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Community Manager
Community Manager
Posts: 4,336
Registered: ‎01-10-2011
My Device: PRIV
My Carrier: Koodo

Re: bbm email change keep contacts?

[ Edited ]

Since the username, aka email address is already in use it sounds like you may have setup a  BlackBerry ID already. 

 

Assuming this is the case, compete the following to 'swap' the username, aka email addresses so you can bring your BBM contacts with you. 

 

Note; In order to complete this process you will need three active email addresses. The BBID that you are currently using that contains your BBM contact list will be referred to as BBID-1. The BBID that you would like to use, thats already in use will be referred to BBID-3. The 'swap' address will be referred to as BBID-3. 

 

  1. Login to bbid.com using BBID-2 
  2. Change the username, aka email address to BBID-3 
  3. Sign out of bbid.com
  4. Login to bbid.com using BBID-1
  5. Change the username to your new email address, BBID-2 
  6. Sign out of bbid.com 

After completing these steps you will have successfully updated your BBID username to your new email address while maintaining your BBM contact list.

 

I hope this help!



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