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Contributor
Posts: 12
Registered: ‎12-22-2012
My Device: bb9800
My Carrier: dtac
Accepted Solution

bbm group when shifting device

when shifting device , the bbm groups are not being loaded correctly, groups are showing as unknown group, please help

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Developer
Posts: 108
Registered: ‎04-14-2013
My Device: BlackBerry Z30
My Carrier: Chunghwa Telecom

Re: bbm group when shifting device

Some groups needs time to sync...
Actually I recommend to use Wifi rather than 3G/4G when restoring.

If you found some groups are missing, and when someone invite you to rejoin the group but still can't, here is a way to solve it.

Ask the group members to send you a QRcode of that group.
Scan it and then you will see the group is back!

Hope this helps...

Thanks

Simon
BlackBerry Certified Cascades Developer