Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BBM

Reply
New Member
Posts: 1
Registered: ‎12-12-2013
My Device: blakberry curve 9320
My Carrier: three

bbm not working

I updated my bbm to version 7 and now it wont connect to the surver  i am using a 9320 and i trieds taking my batter out and downgrading to version 6

Highlighted
Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: bbm not working

Hi and Welcome to the Community!

 


 

first try those steps in the same sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

Good luck.

 

 

 

VIA |  Elite II

http://supportforums.blackberry.com/t5/BlackBerry-Bold/email-setup/m-p/2594583/highlight/true#M15664...

_______________________________________________________________________________________________
Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"