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New Member
Posts: 1
Registered: ‎12-12-2013
My Device: blakberry curve 9320
My Carrier: three

bbm not working

I updated my bbm to version 7 and now it wont connect to the surver  i am using a 9320 and i trieds taking my batter out and downgrading to version 6

Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: bbm not working

Hi and Welcome to the Community!



first try those steps in the same sequence :


1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


Good luck.




VIA |  Elite II


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