07-23-2014 08:44 AM - edited 07-23-2014 08:44 AM
Do you know if you are connected to the BlackBerry Internet Service? You should see the BlackBerry Logo next to your signal indicator at the top of your home screen.
Can you provide more information, device, software version, BBM version and troubleshooting steps you man have preformed so far.
Check out Help us Help you to see what kind of info we need to get you back up and running.