06-11-2014 12:59 PM
i have deleted totally my bbm in my device and then when i go to blackberry world to install it,after a while completing the 7mb of downloading it says there "installed", but i cannot see it in the menu of my device even in the blackberry set up what will i do get back normaly my bbm again and what will i do to see it again in the menu and in the blackberry set up. tnx
Solved! Go to Solution.
06-11-2014 04:21 PM
The steps provided in the following BlackBerry knowledge Base Article usually resolve the issue you are reporting: KB23968 BlackBerry Messenger icon disappears from the home screen of the BlackBerry smartphone
Let me know how it goes!