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New Contributor
Posts: 3
Registered: ‎08-15-2014
My Device: curve 9320
My Carrier: vodacom

blackberry password reset

i am having endless issues with resetting my blackberry password, it has been going on for weeks now were the site keeps coming back with a waiting time of 15minutes however it never allows me to reset the password, is there any other way to reset the password.

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry password reset

Read this for full information and suggestions to regain access to your BBID >> http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...

Other BlackBerryID information and resources http://www.blackberry.com/btsc/KB35467

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New Contributor
Posts: 3
Registered: ‎08-15-2014
My Device: curve 9320
My Carrier: vodacom

Re: blackberry password reset

you stated exactly what I knew, I know the site I know how to reset a password, the problem is that is isn't working, you type your mail address and it does not reset.

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry password reset

Sorry, there's an awful lot of information in those two links. I don't know what you know.

 

So, you're saying you type in your email address to send the password reset, but the reset email never gets sent because the site times out after 15 minutes?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎08-15-2014
My Device: curve 9320
My Carrier: vodacom

Re: blackberry password reset

no whats happening with me is I go and select password reset, it brings up the email address to reset your password, I put in that address, fill in the gotcha phase and it goes to a reset question, I fill in that and once I select reset it says the account is locked out try again in 15 minutes. I have been doing this for over a month and I get the exact same reply every time. there isn't an option to just send via mail you have to go through that process and it always ends with the same answer, that is my frustration

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry password reset

So are you doing this from the www.blackberryid.com website?

 

Have you tried doing this directly from your BlackBerry device?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code