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New Contributor
Posts: 7
Registered: ‎07-15-2014
My Device: 9780
My Carrier: MTN Nigeria

cant Restore bbm contacts using blackberry ID

Hello Everyone

I just changed from Z10 to blackberry 9780, i simply cant restore my bbm contacts using email or blackberry ID(cant remeber my password).....i need serious help please

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: cant Restore bbm contacts using blackberry ID

If you're having issues remembering your BB ID password, visit www.blackberry.com/blackberryid from your computer browser and try resetting it that way. You don't need to know your password if you know your BB ID (your email address) and the answer to your security question.

 

 

I hope that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 7
Registered: ‎07-15-2014
My Device: 9780
My Carrier: MTN Nigeria

Re: cant Restore bbm contacts using blackberry ID

Thank you Bill

I did the reset but cant restore my bbm contacts...how do i restore my bbm contacts?someone said i can restore contacts via the blackberry ID

Posts: 95,114
Likes: 24,495
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant Restore bbm contacts using blackberry ID

If your 9780 had BBM v7 or higher, it saves your BBM contacts to the "cloud" and restores them to your new device when the same BBID is entered on the new device.

 

The 9780, do you still have it with you?



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New Contributor
Posts: 7
Registered: ‎07-15-2014
My Device: 9780
My Carrier: MTN Nigeria

Re: cant Restore bbm contacts using blackberry ID

I do have the 9780 with me

Posts: 95,114
Likes: 24,495
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant Restore bbm contacts using blackberry ID

on the 9780, What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?

 

And what version of BBM do you have installed on the 9780?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎07-15-2014
My Device: 9780
My Carrier: MTN Nigeria

Re: cant Restore bbm contacts using blackberry ID

Hello Sanders,

Thanks for your help, all i did was to upgarde my bbm and it worked.

But how can i restore Z10 backup to my 9780? I tried it but it didnt work

Posts: 95,114
Likes: 24,495
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant Restore bbm contacts using blackberry ID

[ Edited ]

See my response below.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Posts: 95,114
Likes: 24,495
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant Restore bbm contacts using blackberry ID


oshy wrote:

But how can i restore Z10 backup to my 9780? I tried it but it didnt work


Sorry, let me correct myself.

You can restore BBM contacts from a BlackBerry10 device to a legacy BBOS device, as long as you are using BBM v7 or higher on the 9780 BBOS legacy device.

 

Above, I asked the question: "And what version of BBM do you have installed on the 9780?"

If you can answer that, it would help in answering the question. (see my instructions below)

Using BBM7 on the 9780 device and you sign in using the same BBID then your BBM contact list will restore successfully.

 

Does that help you?

 

Now, if you have made a backup of your Z10 using the Link software on your PC, you cannot restore BBM contacts from that backup, nor other data.

 


To identify which version of BlackBerry® Messenger is currently installed on the BlackBerry smartphone, complete the following steps based on the BlackBerry® Device Software version.

For BlackBerry Device Software 6.0 to 7.0:

  1. On the BlackBerry smartphone, select Options
  2. Select Device
  3. Select Application Management
  4. BlackBerry Messenger will be displayed in the Applications - All category accompanied by the application version.
    • For example, the following will appear; BlackBerry Messenger 5.0.3.22


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎07-15-2014
My Device: 9780
My Carrier: MTN Nigeria

Re: cant Restore bbm contacts using blackberry ID

Hello Sanders,

 

I have version 8.5.0.18 presently running on my phone.

Yes, i backed up using the link...my question is not about the bbm contacts on the Z10 but the backup(media, contacts etc)