07-23-2014 05:16 PM
07-24-2014 08:51 AM
That’s strange! I know you mentioned restarting but do you mind restarting again? This time instead of holding the power button and tapping Restart, press and hold the power button until your device restarts and shows BlackBerry on the screen.
What happens as well if you try to tap on the BBM icon? Does it open? If so, minimize it by swiping up from the bottom of the screen followed by tapping and holding the close icon (X) until the app closes. After it closes, open BBM again and see if the issue persists. Thanks!
Did you know that PRIV & the DTEK50 come with 12 months of free, complimentary support?
PRIV: Call 1-866-533-8067 (Canada\USA), or 0800-141-3330 (UK)
DTEK50: Call 1-855-556-2522 (Canada\USA), or 0800-141-3330 (UK)
07-24-2014 09:14 AM
Hi TyW thanks for your reply. Actually i did already, holding the upper button until switch-off (it won't restart but showing 'ur device will switch off in 4..3...2...1...) and then i switched on - i saw a similar comment of yours in another post.
I tried right now to minimize, tap, hold etc.... nothing change.
Actually the picture is this: whenever i tap on BBM icon it will open and showing all the active chats, when am trying instead to open contact list, feeds, shop or else, the screen comes back to the chat list....but again if am trying to tap on any chat, nothing happen....the creen is not moving at all.... something weird, again, am able just to see any new message and even sending, but from the hub only!!! The app itself doesnt work at all...