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BlackBerry® 10 Desktop Software

New Contributor
Posts: 6
Registered: ‎08-01-2011
My Device: Z10
My Carrier: Telstra

BB LINK sign in failure for Z10

when I try to sign into BB through LINK; it's like the the sign in hotlink (button) doesnt work, not even the little cursor Icon that shows you that its trying to load. 

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BB LINK sign in failure for Z10

Hey daxs,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Are you using BlackBerry Link for PC or Mac?  Also were you ever able to login with your BlackBerry ID through BlackBerry Link?


Just to clarify, you do not receive any error messages?


I would highly suggest removing BlackBerry Link by following the steps in this KB article: www.blackberry.com/btsc/KB02206


Then restart the computer and proceed to www.blackberry.com/desktop to download the software and restart one last time and then try to sign-in.


Let me know if the issue still persists.





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