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BlackBerry® 10 Desktop Software

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New Contributor
Posts: 2
Registered: ‎07-08-2013
My Device: Q10
My Carrier: Telstra

BB Link error

I have connecteced my Q10 to Blackberry Link.

a) Each time I get the same Connection error message. Connection Error. "There was a problem accessing the drive in this device. Disconnect and reconnect your device, and try again."

No matter how many times I reconnect the same error occurs.

b) I received a software uodae message on my Q10, which I loaded. I was not connected to BB Link when the upgrade wasa carried out.
Now I get a second message stating SOFTWARE UPDATE AVAILABLE - Install Update." When I do this it keeps reloading the same software. BB Link does not recognise the software update on the phone (Probably due to the connection error)

 

How do we fix this?

Forums Veteran I
Posts: 1,810
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: BB Link error

Hello Mylo12...

 

When you get the message to upgrade it could achieve through the update via wifi or want to do with BBLink ...

 

If the problem still evidences the persistence make him one Q10 factory reset after you try to connect to BBlink puedar and thus operate with the Q10.

 

Kudos **Do not forget to give those people who help and advise you regarding your questions, as well give the answer like**

 

@ gutijose14


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New Contributor
Posts: 2
Registered: ‎07-08-2013
My Device: Q10
My Carrier: Telstra

Re: BB Link error

Hi gutijose14;

I get this problem only when connected to BB Link.

Yes, I have reloaded the software, the software problem goes away.

 

However, I still cannot downlaod pics and music from my PC to my BB10.

I get the same Connection error message. Connection Error. "There was a problem accessing the drive in this device. Disconnect and reconnect your device, and try again."No matter how many times I reconnect the same error occurs.

Why is that?

 

Is BB Link useless?

 

Mylo12