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BlackBerry® 10 Desktop Software

New Member
Posts: 1
Registered: ‎04-03-2014
My Device: BB Z10
My Carrier: Bell

BB Link on my Windows 8 PC does not see media on Z10

I am able to connect my Z10 to BB Link on my Window's 8 PC.  The phone’s status shows up as Connected. I can performs a device backup successfully. Yet Link does not see any of the pictures or video’s on the phones internal memory or the media card. I cannot transfer media from the PC to the phone either.


I know that the problem is not with my phone because I can connect to BB Link on my Window’s 7 pc and see and transfer media successfully.


I have tried disabling the firewall, uninstalling and reinstalling BB Link to no avail.