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Contributor
Posts: 27
Registered: ‎12-11-2011
My Device: Z10
My Carrier: Vodafone IT

BB Link stops my Epson scanner...

So suddenly BB Link began working on Easter-day's night and it's now working fine.

 

But there's a little problem that I've always had, even when Link didnt work. When BB Link is installed, my Epson scanner doesnt work. When i double click on Epson Scan to start the scanner, it doesnt load and then I get a message saying that I have to check if the scanner is connected and so on. Long story short: if BB Link is installed, my scanner doesnt start. If it's not installed, scanner works flawlessly. I have an Epson Stylus Office BX305FW Plus printer, fax, scanner.

 

Does anyone else get this problem? Any suggestions? Please help Smiley Happy Thanks.

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Link stops my Epson scanner...

Hello,

I can validate that this problem exists...my scanner is an Epson WorkForce 610, and only the scanning function is impeded whenever Link is installed...all other functions (e.g., printing) continue to function without difficulty.

So far, the only suggestion I've come up with is to use Link on one of my computers, and scan with the other...having 2 computers, I can make this selection.

Otherwise, it's a matter of de-installing Link when you want to scan while we await a future update that resolves this conflict.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 27
Registered: ‎12-11-2011
My Device: Z10
My Carrier: Vodafone IT

Re: BB Link stops my Epson scanner...

In fact I'm uninstalling Link whenever I have to scan something. Do you this conflict will ever get fixed?
Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Link stops my Epson scanner...

I cannot predict the future...I certainly hope it will get fixed.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 27
Registered: ‎12-11-2011
My Device: Z10
My Carrier: Vodafone IT

Re: BB Link stops my Epson scanner...

I also hope this'll get fixed. Let's cross our fingers.
New Contributor
Posts: 2
Registered: ‎04-18-2013
My Device: Z10
My Carrier: Verizon

Re: BB Link stops my Epson scanner...

My problem is both ways. BB Link does not work and Epson Scanner Service does not work. If I kill the Epson Scan Service BB Link works. Is there a solution?

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Link stops my Epson scanner...

Hi and Welcome to the Community!

 


mshor wrote:

My problem is both ways. BB Link does not work and Epson Scanner Service does not work. If I kill the Epson Scan Service BB Link works. Is there a solution?


No solution yet.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 1
Registered: ‎05-25-2013
My Device: Z10
My Carrier: Verizon

Re: BB Link stops my Epson scanner...

I am having the same problem with an Epson Workforce 635.

You can stop the Blackberry Link Communication Manager Service from running on your PC and the scanner will work. Just restart the service when you wan to use BB LInk.

 

 

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Link stops my Epson scanner...

An excellent find! Thanks for sharing it!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 19
Registered: ‎12-19-2011
My Device: Playbook, Torch 9800

Re: BB Link stops my Epson scanner...

I spent so long trying to figure this out because Windows update ran right after BB Link install..

I only just guessed this is what happened and found this.

Any idea if BB is even aware of this issue?

Ridiculous!