07-24-2013 06:55 AM
Hello i am new here, i try to use the BB Link software, but my PC doesn`t like the Z10, i try with update and so on, but my BB Link ignore my Z10!
Now i try a other computer and he likes it, but it is not my Laptop for work and had a other Windows!
So i prepare a protocoll file, but i can not find a email where i can send it, only this community and
i hate to logg in and so on, also i did not have a twitter account, so i need a "old style" support with email! (the iphone4 works perfect with this laptop, but it is gone)
WHo the hell can help me!
07-25-2013 04:43 AM
08-01-2013 04:37 PM
Apologies for not responding sooner. But do please understand that this site is not a channel for any formal communications with, support from, nor escalation to BlackBerry for any purpose whatsoever. Rather, as stated in the Ts and Cs to which all members agree, it is a user-to-user community of volunteers who try to help each other out as best they can in the time they have available to volunteer. Such is supported by this banner, visible at the top of nearly every page of the site:
So, if what you are seeking is formal support from BlackBerry, that is not available here. Rather, you would need to contact your mobile service provider and/or your original place of purchase and/or an authorized service center and convince them to escalate your case up to BlackBerry via the formal channels to which only they have access. End users cannot bypass those front-line support providers and seek support directly from BlackBerry...only via formal escalation can that be received.
08-01-2013 04:51 PM
08-01-2013 05:00 PM - edited 08-01-2013 05:01 PM
It does not matter what the problem is...formal support, if needed from BlackBerry, can only be received via formal escalation, the channels for which end users do not have direct access. Only the mobile service providers, the authorized resellers, the service centers, and other formally assigned warranty/support providers have access to that formal escalation channel. Such is contractually required of all parties -- all agreed to this support model, including the end user (when purchasing a device and/or subscribing to services).
It can be challenging for end users to find the proper support party.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There is also this link...but I cannot vouch for it's usefulness...I have never needed to use it, and others here on the forums have reported mixed results: