02-19-2013 04:08 AM
I have a blackberry z10 and I can't use LINK to back it up! I am using USB, and whenever I try to backup I get the following error messages:
Backup did not complete
There could have been a problem with the device or connection during the backup. Verify that the device is turned on and connected.
I am running Windows 8 64bit
Solved! Go to Solution.
02-20-2013 03:20 PM
To better assist you with this I have a some questions; Do you have User Account Control enabled on your Windows Profile? And are you running any Anti Virus or Firewall software?
02-21-2013 01:35 AM
I'm posting this message wherever I see backup issues, I'm curious to see if this is a temporary fix for anyone else out there, until BB can patch it.
Hey guys, I was able to backup my phone when I first got it and then I tried backing it up one day and it stopped working... after reading online about some apps causing problems, I decided to try and delete some of the latest ones I installed. Doing one at a time I eventually was able to backup, when I thought I found the "bad app" I re-installed one of the first apps I deleted, wouldn't backup again... turns out it wasn't any particular app (in my case).
Anyway! all this to say, that I think I found the issue some people are having. If you're application data is more than 675MB (give or take), Blackberry Link won't backup... I would backup my phone with whichever app at 672MB's, it would backup no problem, as soon as I would install another one, it would boost it up to 677MB's or above and it would be a no go... no particular app... I'm just guess 675MB, seems like it would make sense as a number. Anyway, I'm curious if this is the case for other people. What is everyone's application data size at, who are is having issues? If any of you can, try going below 672-675MB and see if it works.
02-22-2013 04:42 AM
As the User Account Control, yes I have it enabled but it's being set to notify me of any changes (all applications are working fine, I think the LINK should be no exception)
Also, I have kaspersky anti-virus .. it never caused me a problem before with the Desktop Manager.
Let's just face it, Blackberry should appologize to the world for releasing a phone full of bugs and windows application that is not working.
i wish i have never bought this phone. so far, i managed to warn 4 of my friend not to buy it because it's buggy. They're lucky to have had someone to warn them about this phone. Unlike me, i was one of those dumb people who bought it when it was first released
02-27-2013 02:39 PM
02-27-2013 03:24 PM
Having the exact same issue with backing up my Z10. Unchecked applications and everything backs up as it should. Why isn't Blackberry responding to this issue? This is THEIR support forum!