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BlackBerry® 10 Desktop Software

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New Contributor
Posts: 7
Registered: ‎02-14-2014
My Device: Z10
My Carrier: T-Mobile
Accepted Solution

Black Berry Link Issue for new udate version

I am using MS 8.1 and I keep getting the following message when trying to install the new version: Driver_IRQL_Not_Less_or_Equal (ndis.sys).

 

I get a blue screen and it keeps restarting without a adequate install.

 

Can some help me please. Thanks in advance.

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Black Berry Link Issue for new udate version

What is your Anti Virus program ?

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Black Berry Link Issue for new udate version

Please state the exact name and version of the Anti Virus

New Contributor
Posts: 7
Registered: ‎02-14-2014
My Device: Z10
My Carrier: T-Mobile

Re: Black Berry Link Issue for new udate version

Kaperskey
Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Black Berry Link Issue for new udate version

http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/ProductViewerWithDefaultFilters?Te...

ia=Relevance&Compatibility=Unknown&LastRequested=14

 

Well you did not say the exact name or version but if you will check the above link you will see most all Kaspersky Versions are not compatible with your OS and this is most likely the cause of your issue.

 

It is not enough to just disable Kaspersky you must uninstall it. Windows 8.1 comes with a good Anti Virus, Windows Defender you can use that.

New Contributor
Posts: 7
Registered: ‎02-14-2014
My Device: Z10
My Carrier: T-Mobile

Re: Black Berry Link Issue for new udate version

Thanks you
New Contributor
Posts: 7
Registered: ‎02-14-2014
My Device: Z10
My Carrier: T-Mobile

Re: Black Berry Link Issue for new udate version

Thank you, I will try that and see.
New Contributor
Posts: 7
Registered: ‎02-14-2014
My Device: Z10
My Carrier: T-Mobile

Re: Black Berry Link Issue for new udate version

I found that I have Kapersky Anti Virus 2013

New Contributor
Posts: 7
Registered: ‎02-14-2014
My Device: Z10
My Carrier: T-Mobile

Re: Black Berry Link Issue for new udate version

I have Kapersky Anti Virus 2013

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Black Berry Link Issue for new udate version

http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/ProductViewerWithDefaultFilters?Te...

 

Well it shows Kaspersky 2012 is compatible but the one you have Kaspersky 2013 is not compatible.

You should uninstall it and turn on and update Windows Defender.

 

This should correct your issue.