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Contributor
Posts: 28
Registered: ‎07-28-2011
My Device: BlackBerry PRIV and wifi PlayBook 32GB

BlackBerry Link Slow to Start on Win7 64 bit, Unable to complete first backup

I have BlackBerry Link (latest version) installed on my Win7 64 bit system and find that when I restart my computer it takes forever for Link to start. The app does appear to function once it has started, but I have not been able to do a complete backup of my Z10.

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: BlackBerry Link Slow to Start on Win7 64 bit, Unable to complete first backup

First,

 

Does your system meet the system requirements to run Blackberry Link

 

System requirements: BlackBerry Link for Windows

Hardware

  • Intel compatible 1GHz or higher processor
  • 512 MB of RAM
  • USB 1.1 or higher USB port
  • Screen resolution of 1024x768 or greater
  • 100 MB of free hard disk space for typical installation

Software

  • Windows XP SP3 or later, Windows VistaWindows 7
  • Microsoft .NET Framework 3.5 SP1 or an active Internet connection
  • iTunes 10.1 or later or Windows Media Player 11 or later for music synchronization

 

http://docs.blackberry.com/en/smartphone_users/deliverables/49672/tom1359418099212.jsp

Contributor
Posts: 28
Registered: ‎07-28-2011
My Device: BlackBerry PRIV and wifi PlayBook 32GB

Re: BlackBerry Link Slow to Start on Win7 64 bit, Unable to complete first backup

I have an HP Touchsmart 300 computer with AMD Athlon II x2 240e 2.80 GHz processor, 4GB RAM, USB 2.0, screen resolution of 1600x900, and much more than 100 MB of free hard disk space. My Windows 7 is fully patched and up to date, as is my iTunes (11.0.2.26).