11-10-2013 03:00 PM
Help i'm new here and have tried on many occasions to install BB link form both the website and from the link on my Q5 phone, but download starts gets to the windows installer page then shows a windows installer page with this
"Windows Installer. V 5.07601.17514
msiexec /Option <Required Parameter> [Optional Parameter]
</package I/i> <Product.msi>
Installs or configures a product
Administrative install - installs a product on the network" (unable to copy the image sorry) when you then click ok at the bottom of the screen it goes away and nothing happens or installs
I am using a HP probook Windows 7 professional 64bit (has worked on an old HP laptop using XP pro and has also worked on my HP Computer in work running Windows 7 professional 64 bit)
Thanks for any help in advance : )
11-10-2013 08:08 PM
Welcome to http://supportforums.blackberry.com/
I recommend you download the latest version of BlackBerry Link
From the following link:
BlackBerry LINK BlackBerry Link v22.214.171.124
Uninstall the version you have installed
Restart the PC.
And proceeds to install the above version to download
11-11-2013 05:28 PM
11-11-2013 10:41 PM
Go to Control Panel in Windows 7
Programs and BlackBerry desintala Link program.
11-12-2013 05:46 PM
11-12-2013 10:00 PM
Today update the BlackBerry Link to version 126.96.36.199
Downloading BlackBerry Link v188.8.131.52 (Windows OS)
Downloading BlackBerry Link v184.108.40.206 (Mac OS)
Try this latest version...
11-13-2013 06:13 PM
I have tried the new link version and exactly the same thing happens? just get windows installer page with a load of nonsense then nothing all just disappears?????
11-22-2013 06:09 PM
Omg! Exact same thing with me. I download it, open it. It does some WinZip Extractor thing, opens command prompt for a sec, it closes, goes back to the WinZip thing then closes. Nothing happens after that! I've been trying for days to try and make it work. I really want to back up my device so I can install 10.2.1
08-09-2014 05:53 PM
I have the exact same problem, but some other programs won't load either, so it may be an OS or HP issue. In case it helps, I'm running win 7Pro on a HP 4540s notebook. Other s/w issue was with s/w & drivers for a Brother multi-func printer - a <WINSYSDIR> problem.
BlackBerry folks - hopefully you read this stuff. Even if it is a Windows OS or HP issue, you really need to help get to the bottom of this as it is still your issue if 'we' can't use your phones properly!