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BlackBerry® 10 Desktop Software

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New Contributor
Posts: 6
Registered: ‎02-09-2013
My Device: Torch 9810, Dev Alpha A, Playbook 16g
My Carrier: AT&T

BlackBerry Link crashes when syncing music

I have an 8gig music colletction I'm trying to sync to my Playbook 16g, but Link just stops responding and crashes. Any ideas what might be cuasing this?

 

Reboots, clean installs, and wipes don't work, problem persists. I would prefer to sync instead of drag and drop in Explorer.

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BlackBerry Link crashes when syncing music

Hi bbsuperabuser,
 
Welcome to the Support Community!
Is BlackBerry Link set to use iTunes or Windows Media Player for your music library?
Do you receive any error message? If so, can you please provide the full error message?
Could you also please verify that you have enough free space available on your BlackBerry PlayBook tablet for the 8GB music library in Settings > About > Hardware?


-FS


 


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New Contributor
Posts: 6
Registered: ‎02-02-2013
My Device: Z10
My Carrier: Rogers

Re: BlackBerry Link crashes when syncing music

Same problem here but syncing with a Z10.  Happens over both USB and wifi.  

 

Using BB Link 1.0.0.76 on Win7, and the Z10 has a 64gb Sandisk microSD card.  Total of 7000 songs in my iTunes library.  Checking task mgr on windows you can see the Blackberry app takes more and more memory until it finally crashes and chews up all CPU cycles.  Doesnt do more than 1000 songs before it crashes.

 

Seems to be a bad memory leak.  Wasn't this software tested with librarys over a few thousand songs???

 

 

New Contributor
Posts: 2
Registered: ‎10-21-2013
My Device: Blackberry Z10
My Carrier: Vodaphone

Re: BlackBerry Link fails when syncing music

Hi New user of Z10 phone after upgrade from 9860

When trying to sync Music from PC to Z10 thro Blackberry Link Ver 1.2.0.28

The Z10 connects ok bet when drop and drag music to Z10 says "preparing to sync" and nothing happens

Link is configured correctly to Windows Media Player 

Music file is only small and plenty of free space on the Z10

HELP

New Contributor
Posts: 2
Registered: ‎10-21-2013
My Device: Blackberry Z10
My Carrier: Vodaphone

Re: BlackBerry Link fails when syncing music

Sorted...................

Turn Mass Storage "On" in Storage and Access and Drag and Drop in Windows

 

Stuff Blackberry Link its rubbish

 

Pity nobody from Blackberry could answer this.....................

 

Maybe I should of purchased a IPhone??