04-07-2014 11:33 AM - edited 04-07-2014 11:41 AM
During a backup of my Z10 on BlackBerry Link I get:
Link Version: 126.96.36.199
Z10 OS: 10.2.1.2102
4:33 PM 4/4/2014 - Brian-Phone
Failed to prepare device
4:33 PM - 4/4/2014 - Brian-Phone
Backup complete (Brian-Phone (04-04-2014).bbb)
The items from your device were successfully backed up.
As far as I know the Backup completed fine and should be good. But why does it always say "failed to prepare device" afterwards? It only does it after "Backup" and I think "Contact Sync" as well (I'll doublecheck the contact sync). When I first connect my device to Link it does not show this error.
04-12-2014 11:16 AM
First of all, congrats on the upgrade you'll love the Z10! Great phone.
To help diagnose this "issue, do you have BlackBerry Link sync with Outlook? Mine has the sync turned on.
04-16-2014 12:41 AM
I am also running Win 8.1 with MS Outlook 2013.
I have turned off the "Sync Contacts" in BlackBerry Link and I am not have the "Failed to prepare device"
Not sure if it is Link or Outlook. I'll do more tests when I have time and update as I can.
04-16-2014 08:16 AM
I solved my problem by clearing my Z30's contacts and calendar events (after verifying all were on my laptop/Outlook), uninstalled/reinstalled Link, rebooted. Its working fine now both the Sync and full backups. Probably overkill what I did, you may want to try doing these things progressively instead.
03-19-2015 04:28 PM
I have uninstalled the Link program, uninstalled the BB drivers, and reinstalled the Link program. It ran through the install process and installed the drivers. I am still getting the error that Link can not prepair my device.
I have a Z10, I am running Outlook 2007 and Windows 7 Professional. My computer recognizes my device and will charge and allow me to manually pull files (pictures, etc) from the device to my desktop.
I am unable to sync between my outlook and my device. Very frusterating that I cannot have my work calendar on my phone.
03-23-2015 06:34 PM
One thing I found was to make sure the Adapter settings in Windows is on:
- Network and Sharing Center
- Change Adapter Settings (left side)
- Make sure this is enabled: BlackBerry Virtual Private Network (Mine is under Local Area Connection 2)
If it is Enabled maybe try "Diagnose" or "Disabling" and "Enabling" again