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Contributor
Posts: 39
Registered: ‎11-22-2008
My Device: BlackBerry PB, Q10
My Carrier: Verizon

Blackberry Lind not showing on laptop

Got my Verizon Z10 today.

Got to the office, downloaded BB LInk (ver 1.10) - displayed as successfull but doesn't show up on the desktop not under the programs list (Win 7 PRO 64bit).

REbooted - still not displayed.

Downloaded & installed again.

Same thing.

Plugged Z10 in via USB cable - "software" installed -can access the Z10 as an external drive.

Still no LINK on the laptop.

What's up?

Tried a Z10 - too many issues.
Now using a Q10. (BB Link still won't fully install.)
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Lind not showing on laptop

Hey,

 

To better assist you, If you go into your Program folders do you have a folder called 'BlackBerry'? And if you do a file search on the PC for 'BlackBerry Link' are you able to locate BlackBerry Link?

 

Thank you.

-HB

 

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Contributor
Posts: 39
Registered: ‎11-22-2008
My Device: BlackBerry PB, Q10
My Carrier: Verizon

Re: Blackberry Lind not showing on laptop

Actually, I went to Control Panel - Add/ Remove programs and saw that it wasn't even listed.

I then deleted the installation program (from downloads), downloaded it again.

Installed it as Administrator (with my AV off and virtually every other program that showed up in Task Manager - Processes) and monitored the progress closely.

Installation progress bar got "nearly" to completions when it stoppped - backed up and then said "installation was interrupted ......".

Then, went back to Control Panel - Add/ remove - and unistalled anything that said "Blackberry"  (Desktop, USB, etc. etc.) - rebooted - attempted another install - same results.

Gads!  Why so difficult? I hope my Z10 experience - which has been bumpy - improves.

Otherwise - it goes back to Verizon next week so I can get back to work.

Tried a Z10 - too many issues.
Now using a Q10. (BB Link still won't fully install.)