Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
04-16-2013 01:35 AM
When i connect my new Z10 Device to Blackberry Link, it keeps saying that it has Stopped Working.
This means that I am unable to back my phone up, which is a big concern to me.
I uninstalled the Software, and reinstalled it on my desktop...........still no good.
Can someone please help me?
04-16-2013 06:45 AM
I'm in the same situation here. Install, reinstall, uninstall and install again, same result. Even tried deepper uninstall with proper software, no good. Any ideas??? Need to import my contacts (Windows 7 pro x86, dell laptop, 2gb)
04-21-2013 06:10 PM - edited 04-21-2013 06:52 PM
i have been having the same problem with Link opening slowly and shutting down before it finishes a backup. I deleted and reloaded it twice but now although i was albe to get it to back up, it takes on average 5 minutes to open and then it is slow.
When i go to sign in it tells me my BBid is invalid but won't respond so that i can re-enter it. it will also say that i am not connected tot he internet when i am.
windows 7, 64 bit
04-23-2013 01:49 PM
I'm having similar problems. When trying to link my new Z10 to my computer Blackberry Link stops working. I can't sync, backup or transfer data from my old Blackberry Device. I was told it would be simple. Can someone please help?
04-25-2013 07:37 AM
I've been experimenting with this. I managed to install Blackberry Link on Windows XP and get it to function corrrectly. I was able to copy the data from my previous device to my new Z10, and backup my Z10.
However I still can't get Blackberry Link to work on my Laptop which runs Windows Vista. Even just closing the software (by clicking the x in the top right hand corner) causes a window to appear stating that Blackberry Link has stopped working. I created a log file to see if I could find out what was going on. In the folder that it created I found the file Rim.Desktop.Exception in which I can see the followiing:
12:15:25.869|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.IO.FileNotFoundException: Could not load file or assembly 'System.EnterpriseServices.Wrapper.dll' or one of its dependencies. The specified module could not be found.
File name: 'System.EnterpriseServices.Wrapper.dll' ---> System.IO.FileNotFoundException: Could not load file or assembly 'System.EnterpriseServices.Wrapper.dll' or one of its dependencies. The specified module could not be found.
File name: 'System.EnterpriseServices.Wrapper.dll'
I assumed therefore that something had gone wrong with the installation, so uninstalled the software and reinstalled it. However, I'm still getting the same problem. Anyone got any suggestions about what I can try next?
04-25-2013 05:49 PM
Noticed there was a new version of Blackberry Link, so downloaded it in the hope it would resolve my problem. Unfortunately it has made it worse. I can't even run it now. Really unhappy. The joy of getting a new phone has turned very sour. Could use some real customer support here.