Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® 10 Desktop Software

Reply
Highlighted
Contributor
Posts: 11
Registered: ‎08-03-2013
My Device: Z10
My Carrier: T-Mobile

Blackberry Link Will Not Restore from Backup

Hi.  My Z10 was sluggish so I opted to restore the device software.  Before doing so, I backed up my device two times. I did the restoration of the device software to factory settings.  Now the problem:

 

I open Blackberry Link and connect my phone via the USB cable.  I allow it to find my device - I have already signed in to Blackberry ID on the device.  I choose the backup file created before restoring the device software to factory settings..  It starts the process and my device says not to disconnect it because of the restoration of the backup file.  Blackberry Link shows 0% on the process and then just stops restoring and my device restarts without any restoration of the backup performed.

 

I had also signed up for Blackberry Protect but nothing is there.  Please help!

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Blackberry Link Will Not Restore from Backup

BlackBerry Protect no longer backs up data. It only helps to track your device and provide security should it be lost
Contributor
Posts: 11
Registered: ‎08-03-2013
My Device: Z10
My Carrier: T-Mobile

Re: Blackberry Link Will Not Restore from Backup

Yes, I see that from the BlackBerry Protect website.

But why won't BlackBerry Link perform the restore?

I did two full backups, but it won't use either one successfully. What can I do? I need the data restored.
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Blackberry Link Will Not Restore from Backup

Hi,

Can I check what version of the OS are you running on your device? Both are the same right?

Could you double check if your BlackBerry Link is the latest version?
Contributor
Posts: 11
Registered: ‎08-03-2013
My Device: Z10
My Carrier: T-Mobile

Re: Blackberry Link Will Not Restore from Backup

[ Edited ]

I did the update to the latest version of Blackberry Link and have 10.1.0.273 on the phone, which is the same version used when I did the backup.  I have tried putting the backup file on the microSD card in the phone, but this doesn't work.  This is so frustrating to think that I've wasted so many hours on a process that should be so easy.

 

I can try wiping the phone again (third time) and do the restore before installing the 273 update.  

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Blackberry Link Will Not Restore from Backup

Would u mind updating to 10.1.0.4687 (latest) ? Smiley Happy
Contributor
Posts: 11
Registered: ‎08-03-2013
My Device: Z10
My Carrier: T-Mobile

Re: Blackberry Link Will Not Restore from Backup

I would update to that version, but BlackBerry Link or my phone update does not give me that version. Where do I find it?
Contributor
Posts: 11
Registered: ‎08-03-2013
My Device: Z10
My Carrier: T-Mobile

Re: Blackberry Link Will Not Restore from Backup

And, I reloaded factory settings again and still same problem. Cannot restore backups. Very frustrated.
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Blackberry Link Will Not Restore from Backup

You can try:
http://www.filefactory.com/file/42a7hzmuht35
http://www.filefactory.com/file/869ntq6bhgp
http://www.filefactory.com/file/48a17g64wu1h

Download the three files, and extract them till you get a .exe file.

Connect ur device to the pc.

Shutdown blackberry link

Run the exe

Let the magic work.

Yes, you'll need a windows pc to do this. Note the phone will be wiped during the process.
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Blackberry Link Will Not Restore from Backup

If it still doesn't work out, its likely that the backup file is corrupted somehow.