08-04-2013 06:51 PM
Hi I don't believe it's an issue with a corrupted backup.
I'm having the same problem right now. I upgraded to the 10.1 MR and tried restoring my backup files, however it won't get past 0%, and then my phone restarts.
I then upgraded to the leak 10.2 in hopes that it'll get fixed, but then BB Link freezes my computer.
So I downgraded back to 10.1.2342, BB link doesn't freeze anymore, however my restore can't get past 0% (I've tried restoring from a backup last night, and a backup from May and it still doesn't work). Tried this on both computers and no luck (both are Windows 8).
I've tried factory resetting the phones also and it doesn't work also.
Both my backups aren't working (the one from May, and last night) which leads me to believe it's an issue with Link.
08-04-2013 08:09 PM
08-04-2013 10:51 PM
08-05-2013 10:25 AM
08-05-2013 12:37 PM
I have had the same issues with restoring my backup.
It worked for me when I did the following:
I did a frensh install of BB Link to 188.8.131.52 (PC)
My Z10 STL100-1 is on SR 10.1.0.273 / OS 10.1.0.273
Once BB restarted, signed-in with BB ID
Opened BBM to restore my contacts
Added a single email account (my main one)
Renamed my BB to the name I had when the back-up was made (this may not be necessary)
Started the restore and it worked....
I may be brave enough to try the restore again...
08-05-2013 04:10 PM
Tried that as well. Even tried it on 2 Windows 8, and 1 Windows 7 computer and no luck.
Tried it with, and without a memory card plugged in as well.
However I was able to restore a old 9900 backup and it worked successfully. Any backup from a BB10 whether it's my Z, or my Q would not work at all.
08-06-2013 10:53 AM