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BlackBerry® 10 Desktop Software


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New Contributor
Posts: 2
Registered: ‎02-19-2013
My Device: Blackberry 10
My Carrier: Bell

Blackberry Link - connection error -

Hello,

 

I am writing this message because I have a problem with blackberry link. It is impossible to transfer my music on my phone. When I try, a connection error appears. I disconnected and reconnected my phone, but nothing. I uninstalled the software, recreate an id, but nothing again ..

 


Sorry for my English, but in French there is no support ........

Can you help me please?

 

Thanks

 

 

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Blackberry Link - connection error -

Are you trying to transfer the music from your new z10 to the desktop? Or transfer the music from your old Blackberry to the z10?

New Contributor
Posts: 2
Registered: ‎02-19-2013
My Device: Blackberry 10
My Carrier: Bell

Re: Blackberry Link - connection error -

To transfer my music from my itune on my blackberry. I have nothng on my blackberry
New Contributor
Posts: 3
Registered: ‎03-30-2013
My Device: BB Z10
My Carrier: AT&T

Re: Blackberry Link - connection error -

I am not sure if this is the best place to post my problem. I was on the phone 30 minutes with AT&T support and then 45 minutes with RIM Tier 1 and then had to hang up after 20 minutes of getting no where with Level 2 support. I am using BB Link on Win 7. My Z10 connects fine and I can see pictures, music, everything on the phone fine in BB Link. However, I can't sync anything. After a while trying to do something I get an error saying Connection Error. No idea why. Any help would be apprecaited.

 

Love the phone but Link is horrible

New Contributor
Posts: 4
Registered: ‎04-21-2013
My Device: z10
My Carrier: vodafone uk

Re: Blackberry Link - connection error -

Had the same problem today with mine, spent an hour plus in the end gave up... not the only problem I can't send mms picture messages either, Vodafone are sending me a replacement set tomorrow absolute nightmare :/
New Member
Posts: 1
Registered: ‎04-29-2013
My Device: Z10
My Carrier: Rogers

Re: Blackberry Link - connection error -

I continue to have the same issue, have wasted hours trying to resolve it. Have you been successful?

New Contributor
Posts: 4
Registered: ‎04-21-2013
My Device: z10
My Carrier: vodafone uk

Re: Blackberry Link - connection error -

I.T. Guy in work synced for me in the end but all files came back jumbled.. weird, but I'm not surprised with that tbh......Need to have a strong will to try again