03-11-2013 07:56 AM - edited 03-11-2013 07:58 AM
I'm trying to install Blackberry Link onto my laptop which runs Windows 8 (64bit) but with no success.
From the Blackberry.com website I download the file "100_b075_multilanguage" (have tried both hitting 'run' and saving it then hitting 'run').
After a pop-up window titled "configuring installshield" that contains a progress bar (which does not progress) another pop-up window titled "Windows Installer" appears.
The first line of this new pop-up window says "Windows Installer V 5.0.9200 16384".
The second line says "msiexec /Option <Required Parameter> [Optional Parameter]".
There is then a load of text showing Install Options / Display Options but no means of selecting any of these options.
At the bottom is an OK button and when I press this the process stops and throws me back to the laptop's windows home screen.
Things I've tried without success: -
Would appreciate any help / suggestions as to how to fix this and get Blackberry Link installed.
Solved! Go to Solution.
03-11-2013 11:15 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I suggest following the steps in this KB article as it pertains to the same thing in BlackBerry Link: www.blackberry.com/btsc/KB19300
Let me know if you have any more questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
03-12-2013 11:05 AM
Many thanks for the link, unfortunately it hasnt solved the problem.
As suggested in the KB article, I renamed the file to .zip, extracted the contents then tried to run the blackberrylink.msi file, unfortunately all this does is produce a dialogue box with the title "Blackberry Link Installer Information" saying "Please use Setup.exe instead of BlackBerryLink.msi".
If I try "Setup.exe" then the installtion fails per the opening post.
Grateful for further suggestions.
03-17-2013 10:55 AM
I was having the same problem when trying to install BlackBerry Desktop, and I was fortunately (finally!) able to fix it.
Do the trick with renaming the .exe to .zip and unzip it into a folder somewhere.
Open that folder, then edit the file named "Setup.ini" by following the instructions posted by user "iramjm24" in this topic: http://supportforums.blackberry.com/t5/Desktop-Sof
04-04-2013 01:19 AM
04-12-2013 06:40 AM
07-31-2013 11:00 PM
05-08-2014 12:35 PM
i also get an error message that states: there was a problem accessing drive(s) on this device. disconnect then reconnect your device and try again.
i get this message all the time.