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New Contributor
Posts: 5
Registered: ‎02-07-2013
My Device: Z10, PlayBook
My Carrier: Vodafone
Accepted Solution

Blackberry Link will not install on Windows 8 (64bit) Laptop

[ Edited ]

Hi,

 

I'm trying to install Blackberry Link onto my laptop which runs Windows 8 (64bit) but with no success.

 

From the Blackberry.com website I download the file "100_b075_multilanguage" (have tried both hitting 'run' and saving it then hitting 'run').

 

After a pop-up window titled "configuring installshield" that contains a progress bar (which does not progress) another pop-up window titled "Windows Installer" appears.

 

The first line of this new pop-up window says "Windows Installer V 5.0.9200 16384".

 

The second line says "msiexec /Option <Required Parameter> [Optional Parameter]".

 

There is then a load of text showing Install Options / Display Options but no means of selecting any of these options.

 

At the bottom is an OK button and when I press this the process stops and throws me back to the laptop's windows home screen.

 

Things I've tried without success: -

 

  • Disable anti-virus
  • Amend User Account Control setting (UAC) to 'never notify'
  • Restart laptop in 'safe mode'
  • Reinstall Windows 8 from built-in recovery partition

Would appreciate any help / suggestions as to how to fix this and get Blackberry Link installed.

 

Thanks, Dave.

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Link will not install on Windows 8 (64bit) Laptop

Hey wadhurstdaisy,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I suggest following the steps in this KB article as it pertains to the same thing in BlackBerry Link: www.blackberry.com/btsc/KB19300

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 5
Registered: ‎02-07-2013
My Device: Z10, PlayBook
My Carrier: Vodafone

Re: Blackberry Link will not install on Windows 8 (64bit) Laptop

Many thanks for the link, unfortunately it hasnt solved the problem.

 

As suggested in the KB article, I renamed the file to .zip, extracted the contents then tried to run the blackberrylink.msi file, unfortunately all this does is produce a dialogue box with the title "Blackberry Link Installer Information" saying "Please use Setup.exe instead of BlackBerryLink.msi".

 

If I try "Setup.exe" then the installtion fails per the opening post.

 

Grateful for further suggestions.

 

Regards, Dave.

New Member
Posts: 1
Registered: ‎03-17-2013
My Device: non-user
My Carrier: non-user

Re: Blackberry Link will not install on Windows 8 (64bit) Laptop

I was having the same problem when trying to install BlackBerry Desktop, and I was fortunately (finally!) able to fix it.

 

Do the trick with renaming the .exe to .zip and unzip it into a folder somewhere.
Open that folder, then edit the file named "Setup.ini" by following the instructions posted by user "iramjm24" in this topic: http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/PROBLEM-WITH-DESKTOP-SOFTWARE-WINDOWS...

New Contributor
Posts: 5
Registered: ‎02-07-2013
My Device: Z10, PlayBook
My Carrier: Vodafone

Re: Blackberry Link will not install on Windows 8 (64bit) Laptop

Hugonobrega / iramjm24, many thanks for the solution.

Unfortunately when I tried it the BlackBerry link software had been updated so as soon as it installed on my laptop it advised me a new version existed, updated automatically to that and promptly crashed again :lol

Just need to download the latest version and perform the fix described by iramjm24 again.
New Contributor
Posts: 4
Registered: ‎04-12-2013
My Device: z 10
My Carrier: vodafone

Re: Blackberry Link will not install on Windows 8 (64bit) Laptop

HI,
Recently I got new Blackberry Z 10 and downloaded BlackBerry Link from the website. I am in India. When I try to install the software, it goes till last stage and gives the message "Unable to complete the installation". Can anyone guide me ?

Regards,
Raghav
New Contributor
Posts: 3
Registered: ‎06-20-2013
My Device: Z10 year 2013
My Carrier: Maxis

Re: Blackberry Link will not install on Windows 8 (64bit) Laptop

Hi.. I have no problems last few weeks installing and using it on my windows 8 notebook until this week it says "Blackberry Link has stopped working" the windows will close the program..... hmmmm.... anyone help me.... Regards
New Contributor
Posts: 4
Registered: ‎05-08-2014
My Device: z10
My Carrier: vodacom

Re: Blackberry Link will not install on Windows 8 (64bit) Laptop

i also get an error message that states: there was a problem accessing drive(s) on this device. disconnect then reconnect your device and try again.

 

i get this message all the time.