05-09-2014 08:36 AM
I have a problem with restore of full backup of my BB Q5.
Backup passed smoothly but restore i cannot perform. Every time i try BB Link display’s following error:
"Restore was cancelled.
The operation was cancelled, and some items were not restored."
Actually nothing was restored because this happens at a very beginning of the process. Also after that immediately phone restarts.
The connection is made via USB cable, a good one so there is no disconnections due that. phone is not moved or even touched during process.
I found on forums that restore should be done in airplane mode, I don’t see the reason for that but tried it any way, and nothing new happened. I also tried to reboot in airplane mode and nothing…
I also found that Link wireless connection should be disconnected, it was… no success
Link version is: 184.108.40.206
Phone OS version is: 10.2.1.2141
Restore file size: 1.14GB
Free space on device: 4.5GB