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BlackBerry® 10 Desktop Software

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New Contributor
Posts: 2
Registered: ‎05-09-2014
My Device: Q5
My Carrier: Vip Mobile

Blackberry Q5 Restore problem

HI,

I have a problem with restore of full backup of my BB Q5.

Backup passed smoothly but restore i cannot perform. Every time i try BB Link display’s following error:

"Restore was cancelled.
The operation was cancelled, and some items were not restored."

Actually nothing was restored because this happens at a very beginning of the process. Also after that immediately phone restarts.

The connection is made via USB cable, a good one so there is no disconnections due that. phone is not moved or even touched during process. 

I found on forums that restore should be done in airplane mode, I don’t see the reason for that but tried it any way, and nothing new happened. I also tried to reboot in airplane mode and nothing…

I also found that Link wireless connection should be disconnected, it was… no success

 

 

Link version is: 1.2.3.23 

Phone OS version is: 10.2.1.2141

Restore file size: 1.14GB

Free space on device: 4.5GB

 

Please help!

 

Best regards:

Dusan

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New Contributor
Posts: 2
Registered: ‎05-09-2014
My Device: Q5
My Carrier: Vip Mobile

Re: Blackberry Q5 Restore problem

Anyone? Something? Realy need help here BB techsupport Smiley Happy