09-10-2013 11:10 PM
i have a q10 and a z10. when i plug the q10 into my computer, it syncs like a charm. But when i plug the z10 nto my computer, i get a "BSOD" with "dpc_watchdog_violation". after that my computer reboots itself. i ddi some research and found out that this is an unsolved problem, but i could still sync wirelessly.
I tried syncing wirelessy, but everytime i try dragging something into the device tab, it stucks at "preparing to sync" for a long time. Sometimes it will say connection is lost, sometimes the tabs just disappear. either way the music was not synced.
09-11-2013 01:40 PM
09-11-2013 09:36 PM
i ran the console and stuff. I have no had drive errors. and i also tried updating my wifi adaptor's driver, but it seems to be the newest. after all this, the crashes are still coming back, but not immediatly when i plug the phone to the computer. This time it seemed to work for 1 couple of minutes, but when you tried to sync anything, it says connection error, then i t crashes
08-27-2014 11:51 PM
I suspect there are several different glitches at work, not just one, so you have to go through the various solutions until you figure out what works for your system. I have a Z10 and I'm running Windows 8.1. What finally worked for me through trial and error was this:
Link recognized my phone, connected to it after a second and I was able to do a backup. Windows even mounted the flash drive (internal storage) of my phone and I was able to transfer files to my laptop with ease!! I've disconnected and reconnected the phone, closed Link and reopened it just to see it was a one time thing -- as long as I used the 3.0 port and had my phone set to airplace mode it has connected great
I'm running Windows 8 and there is a known issue with connecting a Blackberry to a 3.0 USB port with Windows 8 (it causes the "blue screen of death" (BSOD) within about 10 minutes). The work around is to use a 2.0 port, but Link won't communicate with my device on a 2.0 port for me for some reason -- some of you might also have this issue. So what to do?
I came across the following suggestion on a forum thread about the 3.0 USB / Windows 8 / Blackberry issue causing the blue screen of death (it gives a DCP Watchdog Violation and you have to reboot your computer). The person posting only had 3.0 ports, no way to use the work around of sticking to 2.0 ports when connecting their phone, so they fiddled around until they found a fix that worked for them -- I decided to give it a try in hopes that I might be able to use the 3.0 port to connected to Link.
DCP Watchdog Violation -- possible fix for Windows 8 users connecting on a 3.0 port
Control Panel --> System and Security --> Power Options --> Change plan settings (beside your currently seclected plan) --> Change advanced power settings- -> USB settings --> USB selective suspend settings --> then choose to disable both Battery and Plugged in
It worked! I had my Z10 plugged into my superspeed 3.0 port several times this evening, once for well over an hour, and I did not get the BSOD once! Before doing this I would've had the BSOD at least five times during that same period. So, I hope this works for others, too.