Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® 10 Desktop Software


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 3
Registered: ‎03-01-2013
My Device: Z10
My Carrier: Bell

Blackberry link is creating duplicates in my playlist

Hello,

 

I have begun to use my Z10 as my portable music player and I have run into some problems.

 

Full disclosure, I had to update my mac's OS before i could use link, so I grabbed music off my room mates, but I have been using my computer for the last week.

 

I have created a playlist in itunes with the music I want. When I sync my Z10, it shows the playlist in Link creating duplicates of songs (sometimes there are even 4 copies of one song). there have also been songs not in the original playlist that have been added to my BB. This is becoming a bit off a space issue as these unwanted songs are taking up about a gigabyte or two of space and I am running out of room.

 

I have no idea why this is happening. Any ideas?

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry link is creating duplicates in my playlist

Hi ChrisViani and welcome to the BlackBerry Support Community Forums!

 

Were some of the duplicated songs from your room mate's computer? Do they appear on 2 or more playlists in iTunes?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 3
Registered: ‎03-01-2013
My Device: Z10
My Carrier: Bell

Re: Blackberry link is creating duplicates in my playlist

I removed the playlist I created on his computer. But mine is still generating duplicates and adding songs not in the original playlist.

 

Thanks

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry link is creating duplicates in my playlist

Was this a brand new media card when you first put it into your BlackBerry Z10?

 

As a test, can you try creating a couple of Playlists using Windows Media Player (WMP), then switch BlackBerry Link to synchronize with WMP?  I would like to see if you still see duplicates on your BlackBerry Z10.

 

Thanks.

 

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 3
Registered: ‎03-01-2013
My Device: Z10
My Carrier: Bell

Re: Blackberry link is creating duplicates in my playlist

I am not using a media card. Just the onboard memory.

 

Now it is not so much an issue with duplicates rather blackberry link is adding music not in the playlist i am syncing.

I set up a playlist with all the songs i want added on, so i clicked sync to bb10 device. When it starts syncing the music it adds song that were not in the playlist. It seems to just be picking songs. I am haing trouble removing them from the device. I am not sure why it is adding all these songs.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry link is creating duplicates in my playlist

When you sync your music, do you choose to sync all music or do you drag and drop your playlist on the BlackBerry icon at the bottom of BlackBerry Link?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!