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BlackBerry® 10 Desktop Software

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Contributor
Posts: 25
Registered: ‎01-22-2011
My Device: z10
My Carrier: ee

Blackberry link will not install

Running windows XP sp3 I've deleted the old version and the new version gets about 95% installed then says lan network cable unplugged and then rolls back 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry link will not install

Hey kestralsuper,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Do you receive any other specific errors except the LAN cable is unplugged?  Can you provide a screenshot?  

 

I look forward to your reply.

 

Cheers.

 


-ViciousFerret


 


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Contributor
Posts: 25
Registered: ‎01-22-2011
My Device: z10
My Carrier: ee

Re: Blackberry link will not install

The install gets almost to the end then says registering product, starting services then goes into roll back mode and uninstalls then an icon next to my wire less symbol says local area connection unplugged? I will try and get a screen shot later!!
Highlighted
Contributor
Posts: 25
Registered: ‎01-22-2011
My Device: z10
My Carrier: ee

Re: Blackberry link will not install

screenshot1.JPG

Contributor
Posts: 25
Registered: ‎04-14-2012
My Device: Curve 8320
My Carrier: Fido Prepaid

Re: Blackberry link will not install

Same problem.  I get 95% of it installed, then "Local Area Connection 6 - A network cable is unplugged" error mesage, then my PC freezes and I have to restart manually.

I should mention that my Z10 has not yet been set up - I'm waiting for a micro SD card, but should I not still be able to set up Blackberry Link while I'm waiting?

The main reason I want Blackberry Link is to switch all of my stuff (contacts, BBM, Aps, etc.) from my old Curve 8320 smartphone to my new Z10.