07-19-2013 11:56 PM
Hi there shortly after my attempt to install blackberry link the program crashes. As soon as the Welcome to the Iinstallshield Wizard for Blackberry Link appears on my screen it stops right there. Windows installer has stopped working, pops up and gives me the options of ( Check online for a solution and close the program, and also Close the program option. In the View problem details drop down window it shows
Problem Event Name: APPCRASH
Application Name: MsiExec.exe
Application Version: 5.0.7601.17514
Application Timestamp: 4ce792c4
Fault Module Name: MSID0DB.tmp
Fault Module Version: 188.8.131.520
Fault Module Timestamp: 4ab84b86
Exception Code: 4000001f
Exception Offset: 00002a84
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: f7c2
Additional Information 2: f7c26cb9773dc9e3a494e689b50b6c6d
Additional Information 3: f409
Additional Information 4: f40934fc536cdc11e9b4892a4e46e303
I am then forced to close the Install wizard down. Also for the life of me I can't easily find a customer service e-mail address that I can write a good old fationed email to a customer service rep. WTF!!! This is not some mom and pop small business selling phones!!
07-24-2013 11:46 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question and providing so much detail. The install wizard is using Windows installer program and MsiExec.exe appears to be crashing. Since this is a component of Windows installer not functioning correctly, please contact Microsoft to further advise on next steps. In the meantime, if possible try installing and using the BlackBerry Link application on another computer.
Let us know if you have any additional questions,