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BlackBerry® 10 Desktop Software

New Member
Posts: 1
Registered: ‎07-19-2013
My Device: Z10
My Carrier: Rogers

Blackberry link will not load.

Hi there shortly after my attempt to install  blackberry  link the program crashes. As soon as the Welcome to the Iinstallshield Wizard for Blackberry Link appears on my screen it stops right there. Windows installer has stopped working, pops up and gives me the options of ( Check online for a solution and close the program, and also Close the program option. In the View problem details drop down window it shows


Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    MsiExec.exe
  Application Version:    5.0.7601.17514
  Application Timestamp:    4ce792c4
  Fault Module Name:    MSID0DB.tmp
  Fault Module Version:
  Fault Module Timestamp:    4ab84b86
  Exception Code:    4000001f
  Exception Offset:    00002a84
  OS Version:    6.1.7601.
  Locale ID:    1033
  Additional Information 1:    f7c2
  Additional Information 2:    f7c26cb9773dc9e3a494e689b50b6c6d
  Additional Information 3:    f409
  Additional Information 4:    f40934fc536cdc11e9b4892a4e46e303


I am then forced to close the Install wizard down. Also for the life of me I can't easily find a customer service e-mail address that I can write a good old fationed email to a customer service rep. WTF!!! This is not some mom and pop small business selling phones!!

Posts: 42
Registered: ‎05-17-2013
My Device: Z10 9800 9900

Re: Blackberry link will not load.

Hey duraglas,

Welcome to the BlackBerry Support Community Forums.

Thanks for the question and providing so much detail. The install wizard is using Windows installer program and MsiExec.exe appears to be crashing. Since this is a component of Windows installer not functioning correctly, please contact Microsoft to further advise on next steps. In the meantime, if possible try installing and using the BlackBerry Link application on another computer.


Let us know if you have any additional questions,





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