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BlackBerry® 10 Desktop Software

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Contributor
Posts: 16
Registered: ‎02-21-2013
My Device: Z10
My Carrier: FIDO
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Can't Sync contacts - local and linked a problem?

Most of my contacts show up as 'local' and are linked to outlook.com. Sync-ing isn't happening. I know I'm not alone but hours of searching and many suggestions later, I still can't fix, nor understand, what's (not) happening and preventing sync-ing?  Anyone?  I set my (empty) SIM card contacts to 'off' so that's not an issue. 

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Can't Sync contacts - local and linked a problem?

Hi Jim Campbell101,

 

Are the contacts that appear as "Local" ones that you have entered in yourself or were they originally synchronized from your Outlook.com account?

 

Thanks.

 

-CptS

 

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Contributor
Posts: 16
Registered: ‎02-21-2013
My Device: Z10
My Carrier: FIDO

Re: Can't Sync contacts - local and linked a problem?

[ Edited ]

Contacts were synced via Outlook.com as per the generic instructions. Since then I have removed outlook connectors and reinstalled, also removed Outlook.com account on the Z10 and reinstalled, and no sync still. FYI I have turned off Outlook.com email sync on the Z10, and also turned off Outlook.com inside Hub management, so I don't get duplicate emails.

 

The BB video tutorial says to troubleshoot the accounts in a video, but stops there. When I get to that spot, I don't see any way to troubleshoot, just more ways to enter the same info already in accounts?  http://demos.blackberry.com/blackberry-z10/na/us/gen/how-to/your-blackberry-z10-smartphone/first-tim... 

Contributor
Posts: 16
Registered: ‎02-21-2013
My Device: Z10
My Carrier: FIDO

Re: Can't Sync contacts - local and linked a problem?

Fixed it: changed the outlook.com email account from bus. cards, to "list". bingo. It's great now, but it sure is far from seamless and intuitive and all the things it SHOULD BE.