04-06-2013 07:28 AM
04-11-2013 04:30 PM - edited 04-11-2013 04:35 PM
I have Windows 7. Home version.
I was using the Windows Media Player option, not iTunes.
I have music all over my hard drive. As you probably know the concpet of the windows Library folder is that it finds all this music.
I was thinking of moving all my music oof my copmuter. Put it on to my backup drive for later restore.
So having cleaned all music off the system I would do restart and see if BB Link would link with an empty library.
If I had no luck I might try deleting the library folder and recreating it.
Then if no luck delete Windows Media player and reinstall (I need to see where to get it.)
Other things I have are old iTunes files kicking around. Maybe find and delete them.
BUT i can't get to this today.
If anyone tries it post a reply.
04-27-2013 12:58 PM
Well, I'm two weeks into the Z10 and have crashed into this very same problem. I've yet to try any interventions but read with discouragement the odyssey that has occurred. Since I don't do a lot of podcasts, I'll cut and paste my iTunes library to the BB Link and see/hear what happens. Stand by. . .What a shame for BB as like most of us, I've been a loyal fan and read this post with dismay. Shouldn't happen if proper beta testing was conducted!
09-22-2013 06:49 PM
01-25-2015 03:15 PM - edited 01-25-2015 03:16 PM
I had the same issue like you all. It was working two days ago and it stopped. I resolved it with a shutdown and restart. Applied a back log of 46 Microsoft hotfixes and security patches. After the system started, post patching, I was able to Sync and copy music from my Windows Media Player to my BB Passpport. Life is good again.
11-29-2015 07:47 AM
Open Itunes, Go to preferences in itunes- advanced settings and activate Share Itunes library XML with other applications. Restart the blackberry link software and it should upload the music library.