02-03-2014 06:34 AM
What happened is that I wanted to update my BB Q5 to the new OS update (10.2.1.537), but I didn't have enough memory space so I deleted all my media on the device memory and still there was not enough. On the device storage details it showed 0KB for all kind of media but showed 6 GB under the title of Other Data, then what I did is backing up my phone using BB Link on MAC then I did a security wipe to the BB Q5 it took almost 4 hours, but I had only 3 GD under Other Data. Eventually I updated the BB to the new software (10.2.1.537) then I tried to restore the backup file but it didn't work. It says that the device rejected the backup file or there was an error to the media, application and settings.
I have my BBM contacts thanks to BB ID but I need to restore all the phone numbers and messages that should be on the backup file.
Please help me with this
Feel free to ask any questions
02-03-2014 11:48 PM - edited 02-03-2014 11:50 PM
See if you can Restore only specific data,
02-04-2014 12:28 AM
I cleared the all data checkbox , and tried each one of them which are settings, application and media , every time I get a different error , but thanks a lot for the suggestion