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New Contributor
Posts: 8
Registered: ‎12-30-2013
My Device: Blackberry Q10
My Carrier: telstra
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Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

I cannot install blackberry link on new Q10 as repeatedly crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys) makes blackberry Q10 phone pretty useless!! Is there any other way to transfer content from PC to Blackberry?? Will blackberry fix this problem- cannot find any solutions on Google. Thanks

Forums Veteran I
Posts: 1,808
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

Hello Black55

 

Welcome to http://supportforums.blackberry.com/

 

You can tell which version you have installed Blackberry Link

Respect al error that you listed, you are likely to mistake the sea tu windows corrupt.

 

Regards.


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New Contributor
Posts: 8
Registered: ‎12-30-2013
My Device: Blackberry Q10
My Carrier: telstra

Re: Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

downloaded latest version on blackberry ie download Download Details
Software Name: BlackBerry Link v1.2.2.13 (Windows OS)
File Name: 122_b010_multilanguage.exe
Download Size: 157 MB
Published Date: 12/03/2013

each time windows 8.1 crashes and restarts computer with error what should I do?? thanks
Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

Are you using any 3rd party firewall or are you using Kaspersky,  try disabling or removing.

 

http://support.kaspersky.com/common/service.aspx?el=1464   removal tool if using.

 

If not using Kaspersky which one are you using ?

 

Disable or (remove even better) your virus program.

New Contributor
Posts: 8
Registered: ‎12-30-2013
My Device: Blackberry Q10
My Carrier: telstra

Re: Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

Tried (took a long time) that including both stopping and full removal of Kaspersky got a different error message: Error 1935 occurred during the installation of assembly component (74FD3CE6-2A8D-0E9C-A01F-C88389A1E18E) HRESULT: 0x80073685.

also computer itself started showing previous error as well when I re-installed Kaspersky after failure of above suggestion and shutting down- is there ANY solution you have actually tried to this problem of BBlink NOT WORKING WITH windows 8.1 thanks!!  Also any suggestions about how to remove any remnants of failed installation that would still be causing shutdowns.

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

[ Edited ]

The failed installations are not causing the shutdowns it is your Virus Program. The failed installations may be preventing a successful installation.

 

Please read all of this post, both pages.

http://supportforums.blackberry.com/t5/BlackBerry-Link/Windows-8-1-crashing-install-of-Blackberry-li...

 

Please check these links:

http://www.thewindowsclub.com/windows-8-cp-windows-defender-microsoft-security-essentials 

 

 http://www.microsoft.com/en-ca/windows/compatibility/CompatCenter/ProductViewerWithUpdatedFilters?Te...

 

You must remove Kaspersky if your version is not compatible or you will never fix your issue. Also if Windows Defender is turned on turn it off if your version of Kaspersky is compatible.

 

Use this to remove Kaspersky: http://support.kaspersky.com/common/service.aspx?el=1464

 

You may try leaving Windows Defender on if you remove Kaspersky.

 

Use this to remove BB Link: http://support.microsoft.com/kb/290301

If you do not use FIXIT do a SEARCH on your computer and delete all    "blackberry"      files found.

 

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New Contributor
Posts: 8
Registered: ‎12-30-2013
My Device: Blackberry Q10
My Carrier: telstra

Re: Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

unfortunately all your suggestions are far too complex for me and some seem to not even apply to windows 8.1 so I  am too concerned about destabilising windows 8.1 especially as removing Kaspersky did not help or fix the install-  I think I will wait till BBlink is upgraded to being compatible with Kaspersky like most other programs on the market without it having to be uninstalled- very disappointing this new blackberry q10.

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

[ Edited ]

All those suggestions do apply to Win 8 !

 

You have already destabilised your OS !

 

It is not BB Link. Kaspersky just made a new virus program because the old one was not compatible with Win 8.

 

 

New Contributor
Posts: 8
Registered: ‎12-30-2013
My Device: Blackberry Q10
My Carrier: telstra

Re: Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

I dont think you have checked the links recently for example you suggested:

"Use this to remove BB Link: http://support.microsoft.com/kb/290301"

 

 

but on this page it says:The Windows Installer Cleanup Utility (MSICUU2.exe) is no longer available from Microsoft.

If you cannot add, update, or remove a program on your computer, try this troubleshooter for Windows XP, Windows Vista, and Windows 7: 

 
you need to check these recommendations more carefully- also the other work arounds you have suggested from the dialogues I have read on your suggested links have not worked.  Someone at BBLink just needs to fix the program it is very simple- other manufacturers have never required me to uninstall Kaspersky ever!!!
BTW I have the new Kaspersky 2014 but others on web say BBlink will still not work with it installed!

 

 

 

 

 

 
Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

Article ID: 290301
Last review: December 4, 2013

Applies to: Windows 8.1, Windows 8.1 Pro, Windows 8.1 Enterprise, Windows 8, Windows 8 Pro, Windows 8 Enterprise, Windows 7 Starter, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Enterprise, Windows 7 Ultimate, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, Microsoft Windows XP Home Edition, Microsoft Windows XP Professional
 
The above is from this link:  http://support.microsoft.com/kb/290301  that you said does not apply, next time scroll down and read the whole page which includes expanding the + signs.
 
Kaspersky 2013 is not compatible with Win 8. Kaspersky 2014 is supposed to be compatible with Win 8 but many people are still having problems with it installing programs.
 
You said after you removed Kaspersky the error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys) was not there but when you reinstalled Kaspersky the error came back, this is a conflict between Windows and Ksapersky and not Link.