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BlackBerry® 10 Desktop Software

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New Contributor
Posts: 5
Registered: ‎07-24-2014
My Device: Z10
My Carrier: Bell Canada Sympatico

Cannot see phone media files on BB Link

I am using a new PC running Windows 8.1, but media files on my Z10 phone are not visible in BB Link. No problem synchronizing Calendar and Contacts though. The software tries to establish synching relationships but is unsuccesful and eventually sends a message about some connection problem. Unplugging and replugging the device does not work.

 

 

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Cannot see phone media files on BB Link

How about network drive?
New Contributor
Posts: 5
Registered: ‎07-24-2014
My Device: Z10
My Carrier: Bell Canada Sympatico

Re: Cannot see phone media files on BB Link

What do you mean "network drive"?

In Windows Explorer all files on my Z10 are visible.

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Cannot see phone media files on BB Link

Use that to mantain your media files Smiley Happy

New Contributor
Posts: 5
Registered: ‎07-24-2014
My Device: Z10
My Carrier: Bell Canada Sympatico

Re: Cannot see phone media files on BB Link

Ok but this is not the way BB Link is supposed to work ! Half-cooked software... should have stayed with my 9700!

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Cannot see phone media files on BB Link

Well I have always done that... since 8320 series
New Contributor
Posts: 5
Registered: ‎07-24-2014
My Device: Z10
My Carrier: Bell Canada Sympatico

Re: Cannot see phone media files on BB Link

Thanks just the same!

Developer
Posts: 101
Registered: ‎07-26-2013
My Device: BB 10
My Carrier: All Carriers

Re: Cannot see phone media files on BB Link

Link is suitable only  for BB10 OS, try connecting your phone wireless and check. 

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Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Cannot see phone media files on BB Link

Of course we know that
New Contributor
Posts: 5
Registered: ‎07-24-2014
My Device: Z10
My Carrier: Bell Canada Sympatico

Re: Cannot see phone media files on BB Link

Ditto!