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BlackBerry® 10 Desktop Software

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New Contributor
Posts: 2
Registered: ‎04-30-2013
My Device: z10
My Carrier: SFR

Cannot update z10 OS with Link

hi, here is my problem : BB link doesn't display any option for me to update my z10 OS.

When I click on parameters, the left panel only display save, restore, import and delete options, no update button.

 

It worked the fist time I connected the phone, I could install version 10.0.10.32... Since then, the button doesn't appear anymore.

I updated Link the the latest version 1.1.0.33 (auto-update actually), still nothing.

I don't have a WiFi, so Link is my only way to update my phone.

 

So, am I blind, or is there something I'm not doing right ? Help please.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update z10 OS with Link

The function to update should return when there is an update available detected for your device.

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New Contributor
Posts: 2
Registered: ‎04-30-2013
My Device: z10
My Carrier: SFR

Re: Cannot update z10 OS with Link

But then, when I look for an update on the phone, why is it suggesting that I use the WiFi to download version 10.0.10.99 ? Is it not available via BB link ?

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update z10 OS with Link

Good question. I believe the OTA is preferred, but let me ask a friend what they see.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code