07-07-2014 05:12 PM
I can not synchronize my Outlook (contacts and calendar) with my Z10 using the BlackBerry Link software (v18.104.22.168). My PC is brand new and with Windows 8.1.
BBL software is installed smoothly, the Z10 is seen in BBL, but every time I run the sync, it crashes, the error message is "A program error occurred at line 1053 (. \ OLTransBase.cpp)" ?
Thank you for your help!
08-25-2014 03:23 AM
On my side I have not found a solution, and not help on the forum, no response from the technical service of BlackBerry, in fact, when you have a BlackBerry Link problem is DIY you alone!
The only solution I found was to uninstall BBL, and finally, the problem is maybe on the phone...
But I well learned the lesson on the level of technical support of BalckBerry...
Good luck to you
08-25-2014 05:39 PM
Yes, thanks. That is my planned next step. The error message also says to send a log file to BB tech support, which I suppose is a cruel joke. If the reinstallation doesn't work, my next step may be an Android phone...
08-27-2014 01:10 PM
In case anyone else has this problem, I think I've resovled it -- although one never knows for sure. I uninstalled and then reinstalled BB Link. If this happens to you, thisis what I recommend.