Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® 10 Desktop Software

Reply
Regular Contributor
Posts: 67
Registered: ‎02-12-2013
My Device: Blackberry Z10
My Carrier: Rogers

Daily OS update prompt causing Battery Pull

Okay, so lately now I am getting prompted daily to update my OS on the Z10 to the same revision all the time, even after I did it yesterday .... so I have done it none the less ... and now each time I attempt the update, it locks the phone up shut off, as in no power is on, and will not restart UNTIL I pull the battery ... then it will restart ...

 

I am only connecting with LINK to back up the contents to ensure if this Z10 craps out, that I don't loose much ...

Highlighted
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Daily OS update prompt causing Battery Pull

Hey krazy_canuck,

Thanks for the question.

 

What is the version of software you're being prompt to update to? Also if you do connect up to BlackBerry Link do you get get a prompt for this software update?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
Posts: 5
Registered: ‎03-04-2013
My Device: Z10
My Carrier: EE

Re: Daily OS update prompt causing Battery Pull

I can't speak for him, by my Z10 keeps prompting me to reload 10.0.9.348 time and time again.. i also had a problem after trying to load a bblink update .. am happy to believe that this could be a factor but can't uninstall or reinstall without error Smiley Sad