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BlackBerry® 10 Desktop Software

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New Contributor
Posts: 7
Registered: ‎06-17-2011
My Device: Bold 9700
My Carrier: Vodafone UK

Deleting old device from BlackBerry ID

I have been trying to use remote file access with Link but the associated device is an old one which was returned under warranty to Vodafone serveral morths ago and the current device does not appear as an option in Link.  I have deleted the old device from Link but it keeps reappearing as a disconnected device.

 

Any solutions?

 

Geoff

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Deleting old device from BlackBerry ID

Hi gdhawkins,

Are you using the same BlackBerry ID on your current BlackBerry smartphone that you are signed in to BlackBerry Link with? Was your previous BlackBerry smartphone also using this BlackBerry ID?
Can you also please let me know which model of BlackBerry smartphone you are currently using and what version of BlackBerry Link you have installed?

 

I look forward to your response.


-FS


 


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New Contributor
Posts: 7
Registered: ‎06-17-2011
My Device: Bold 9700
My Carrier: Vodafone UK

Re: Deleting old device from BlackBerry ID

Hi Frankie

 

Yes I am using the same Blackberry ID.  I have been using this for a number of years now.

 

I am using a Z10 STL100-2 and BlackBerry Link is version 1.1.1.41

 

Geoff